Our services
What can we help you with?
From scheduled appointments to products sourced locally, Stonewnova covers the essentials so you don't have to chase multiple providers.
One stop, multiple solutions
Stonewnova brings together a range of local business services under one roof so you spend less time coordinating and more time on what matters. Whether you need to book a specific service slot, pick up a product, or arrange a recurring appointment, we handle the logistics. Our team in Kitale is trained across all service lines, which means the person who takes your booking understands the full scope of what you need — not just the single ticket in front of them.
Our core offerings
Practical, priced fairly, and delivered by people you can hold accountable.
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Appointments & Bookings
Structured appointment slots for individuals and businesses across Trans-Nzoia County. We manage scheduling, confirmations, and rescheduling so you don't have to chase anyone. Slots are available Monday to Friday 08:00–18:00 and Saturday 09:00–15:00.
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Local Products
A curated selection of products sourced from within Kenya, stocked at our Kitale location on Kenyatta Street. We prioritise local suppliers where possible and can arrange collection or arrange delivery within Kitale town on request.
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General Local Services
Day-to-day services for households and small businesses — from errands and coordination tasks to project support. If you're not sure whether we cover it, call or email and we'll give you a straight answer within a few hours.
Questions we get asked a lot
Clear answers before you book, not after.
Do you serve areas outside Kitale town?
Yes — we cover most of Trans-Nzoia County, including Endebess, Kiminini, and Saboti. Response times may vary by distance, but we'll always confirm coverage when you enquire. Areas beyond the county boundary are outside our current scope.
How far in advance do I need to book?
For standard appointments, 24–48 hours notice is usually sufficient. For larger or recurring service arrangements, a week's lead time helps us allocate the right team members. Same-day slots are occasionally available — just ask.
What payment methods do you accept?
We accept M-Pesa, cash at our Kenyatta Street location, and bank transfer. We provide a receipt for every transaction. We don't accept post-dated cheques.
Can I reschedule or cancel a booking?
Yes, with at least 12 hours' notice at no charge. Cancellations with less than 12 hours' notice may incur a small administrative fee, which we'll make clear when you book. No-shows are noted and may affect future booking priority.
What if I'm not satisfied with the service?
Contact us directly within 48 hours of service delivery and we'll review the situation with the named team member. We aim to resolve all complaints within three business days. We don't guarantee outcomes that depend on factors outside our control — weather, third-party supply chains, or customer-provided materials, for instance.
We've been booking through Stonewnova for our small shop's supply runs since mid-2022. The product sourcing is genuinely useful — they found a Kenyan-made alternative that saved us about KSh 3,000 a month compared to what we were buying before.
David Otieno, Kiminini
Got a specific job in mind?
Describe what you need and we'll confirm whether we can help — no commitment required.
Contact Stonewnova